Shipping policy

Frozen products!

The product is delivered frozen to you. We recommend someone to be home to receive the delivery and put the products directly into your freezer. If you are unable to be home for delivery, please leave a cooler with frozen ice packs accessible. We recommend transferring the products from your cooler to your freezer within 2 hours of delivery.

Delivery day and cut-off time:

The order cut-off time for available delivery dates is 3 days prior to the delivery.

Minimum order value:

$15 minimum order value for deliveries within the local area. Postcodes: 3012, 3013, 3015, 3016, 3018, 3025.

$30 minimum order value for all other eligible delivery postcodes of Melbourne.

Service areas:

At this stage, we are only delivering within a 30km radius of Newport, Melbourne. We plan to expand to the rest of Victoria, and other states, in the future. To stay in the know, subscribe to our emails or social media.

If you are within 30km of Newport and the website still won’t let you place an order, please email us at hello@fiveplusfoods.com.au and we will fix that up for you.!

If you are outside the 30km radius, please send us an email to express you interest. If enough people in your surrounding area are interested, we will definitely consider opening up that delivery route.